7:50 PM - 10:54 PM EDT (3h 4min duration)
Performance Degradation - SMS notification system
This incident has been resolved.
2:37 PM - 3:05 PM EDT (28min duration)
Upon performing various tests in our administration portal some Hypercare instances experienced degraded performance for a short period of time. We apologize for any impact this may have caused anyone affected. Thank you for your continued support and we will always continue to be transparent in situations like these.
8:08 AM - 8:49 AM EDT (41min duration)
Opening Hypercare on an iOS device resulting in a crash
Hypercare has currently pin pointed the issue to Instabug, the vendor we use to allow our users to report bugs. This issue is now resolved. Instabug was having issues resulting in downstream affects via Hypercare.The first detected crash of Hypercare resulting from this issue possibly is 07:50 am EST. We will be investigating whether this may result in a change of vendor or this can be preventable in the future.
11:00 AM - 11:00 AM EST (0min duration)
Messaging via Hypercare seems to be failing in the U.S. region
We are currently investigating this issue.