Hypercare Status - United States

At 18:40 eastern time, we got a support call that indicated on-call was not loading when clicking on the contacts. It was verified by us that it was also happening to us on the web platform and mobile.Our engineering team was escalated as P0 incident, and a recent change that was pushed out at 18:23 eastern time was reverted. The issue was resolved by 18:44 due to reverting a recent change.

Issue was successfully resolved Oct 30 with shifts on the last day of the month validated.

This issue is now fully resolved. Administrators can download and export the entire schedule. We apologize for this issue happening in the first place.

This issue is now resolved. Administrators should be able to remove users. Upon investigation, we realized that this has to do with a recent feature where we automatically remove corporate emails when the user is removed. Unfortunately this introduced a bug where users with corporate emails could not get removed.

The Engineering Team continued monitoring the performance of Hypercare today and it has returned back to being operational after identifying the causes of the intermittent delays. We will be temporarily disabling notifications of on-call schedule changes and the conflicting & warning shifts feature when building on-call schedules in the Admin Portal until further notice. The return of these features will be communicated to Admin Users once available. Thank you for your patience during this incident and we apologize for any inconveniences caused.

The fix deployed is functioning as expected and the issue has been resolved.

The scheduled maintenance has been completed.