Hypercare Status - United States

Hypercare Status - United States

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Incident history

Sep 2025 - Nov 2025

November 2025

Nov 18

8:22 AM - 11:45 AM EST (3h 23min duration)

[CA and US Region] Virtual Pager Alerts

This incident is resolved.

3 updates
Impacted:
Virtual Pager - US Region
Nov 13

1:16 PM - 2:29 PM EST (1h 13min duration)

[US Region only] Inconsistent Push Notification

This incident has been resolved.

3 updates
Impacted:
Notifications and Real-Time Syncing - US Region

October 2025

Oct 29

5:00 AM EDT - Nov 6 2:40 PM EST (8d 10h 40min duration)

Ongoing service interruptions from scheduled maintenance period

All critical Hypercare services have returned to normal operations.

If users are experiencing any technical issues, call 1(877) 379-3533 for immediate assistance or email support@hypercare.com for non-urgent inquiries.

15 updates
Impacted:
Virtual Pager - US Region
Viewing Who is On-Call - US Region
File Attachments - US Region
Code Teams - US Region
Administration and Scheduling - US Region
Messaging - US Region
Notifications and Real-Time Syncing - US Region
Self-serve Scheduling - US Region
Code Teams - Canadian Region
Login and Single Sign On - US Region
API & Integrations - US Region
Oct 28

5:04 AM - 4:30 PM EDT (11h 27min duration)

[US Region Only] Scheduled Maintenance Downtime Extended

The incident is resolved.

9 updates
Impacted:
Viewing Who is On-Call - US Region
File Attachments - US Region
Code Teams - US Region
Administration and Scheduling - US Region
Messaging - US Region
Notifications and Real-Time Syncing - US Region
Self-serve Scheduling - US Region
Login and Single Sign On - US Region
API & Integrations - US Region
Oct 28

3:00 AM - 5:00 AM EDT (2h duration)

[US Region] Scheduled Maintenance Notice - October 28, 2025 (03:01 – 05:00 AM ET)

The scheduled maintenance has been completed.

3 updates
Impacted:
Virtual Pager - US Region
Viewing Who is On-Call - US Region
File Attachments - US Region
Code Teams - US Region
Administration and Scheduling - US Region
Messaging - US Region
Notifications and Real-Time Syncing - US Region
Self-serve Scheduling - US Region
Login and Single Sign On - US Region
API & Integrations - US Region
Oct 20

4:00 AM - Oct 21 1:33 PM EDT (1d 9h 32min duration)

Login services (US and CA) and notification services (US) interruption

This incident has been resolved.

10 updates
Impacted:
Messaging - US Region
Notifications and Real-Time Syncing - US Region
Login and Single Sign On - US Region

September 2025

No incidents reported