6:50 PM - 11:25 PM EDT (4h 34min duration)
Files and attachments are currently unavailable
Any attachments sent previous to the upgrade will not be visible until it is restored in the coming days. Any new attachments sent after the upgrade has been completed will be visible instantly and is not affected by the upgrade.
11:00 AM - 11:35 AM EDT (35min duration)
[Global] Scheduled maintenance of our third party Single Sign On Provider (WorkOS)
The scheduled maintenance has been completed by WorkOS
11:42 AM - Oct 14 11:36 AM EDT (27d 23h 55min duration)
[iOS] Long load time to access the app
A new app update containing the network optimization fix was built, tested, and released on September 28. Since the release, performance has stabilized and no further connection issues have been reported.
This incident is now fully resolved. If you continue to experience any issues, please reach out to our support team at support@hypercare.com.
12:08 AM - 1:35 PM EDT (13h 27min duration)
Disruption to cell carriers in North America
The carrier network has been resolved.
11:02 AM - Aug 28 11:45 AM EDT (1d 42min duration)
US only - Android not registering new token for new login session
Incident is resolved.
1:36 PM - 4:17 PM EDT (2h 40min duration)
[Resolved] US - Missing notifications for new Hypercare log in
The issue has been resolved.