Hypercare Status - United States

Updates

• Oct 21, 2025 1:33 PM EDT

  This incident has been resolved.

  Resolved
• Oct 20, 2025 2:58 PM EDT (22 hours and 34 minutes earlier)

  [US region] Notification and Real-time syncing are recovered. We're monitoring the services.

  Monitoring
• Oct 20, 2025 1:15 PM EDT (1 hour and 43 minutes earlier)

  [US only] Messaging functions are now fully operational. Real-time notification system is still impacted. We will continue to monitor system recovery from AWS services.

  Monitoring
• Oct 20, 2025 12:41 PM EDT (34 minutes earlier)

  [US only] We are observing intermittent delays when loading messaging screens as the system processes requests on AWS. Our engineers are actively exploring options to restore full service despite the ongoing AWS incident.

  Monitoring
• Oct 20, 2025 11:06 AM EDT (1 hour and 34 minutes earlier)

  [US only] Hypercare login services are recovered. Real-time notifications are still impacted by AWS outage. Engineers are continuing to investigate options for restoring the services despite the AWS incident.

  Monitoring
• Oct 20, 2025 10:48 AM EDT (17 minutes earlier)

  [US only] Hypercare login services and real-time notifications are impacted by AWS outage. Engineers are continuing to investigate options for restoring the services despite the AWS incident. Users who are already logged into Hypercare are asked to stay logged in.

  Monitoring
• Oct 20, 2025 8:28 AM EDT (2 hours and 20 minutes earlier)

  [US only] Users in US region continue to be impacted by the AWS incident. Engineers are continuing to investigate options for restoring real-time notification services despite the AWS incident.

  Monitoring
• Oct 20, 2025 5:52 AM EDT (2 hours and 35 minutes earlier)

  Login services for users based in Canada have been fully restored.

  We continue to monitor restoration of Notification and Real-Time Syncing services for US users.

  Monitoring
• Oct 20, 2025 5:30 AM EDT (21 minutes earlier)

  Hypercare services are gradually restoring to normal operations. Services are recovering with significant improvement. Our team continues to monitor the situation with AWS.

  Monitoring
• Oct 20, 2025 4:00 AM EDT (1 hour and 29 minutes earlier)

  Critical AWS services experiencing an outage causing interruptions Hypercare login services (impacting US and Canada users) and notification delivery (US only). Users who are already logged into Hypercare are asked to stay logged in.

  Investigating