Hypercare Status - United States
Jan 17, 2024 5:25 PM EST
[CA and US Region] On-Call Schedule Email Notifications
Impacted:
Administration and Scheduling - US Region
Updates
-
Feb 12, 2024 5:12 AM EST
Email notifications are now fully functional.
Resolved -
Jan 17, 2024 5:25 PM EST (3 weeks, 4 days, 11 hours, and 47 minutes earlier)
Our Engineering team has been informed of an influx of Hypercare email notifications being sent to users regarding changes to on-call schedules. Email notifications were temporarily turned off in September 2023 due to issues identified with the feature. The team was implementing a fix to the feature today that unexpectedly notified all users of emails notifications that were in the backlog. This has since been stopped and turned off. We apologize for the inconvenience and confusion this has caused. The team will continue to monitor and investigate the issue and thank you for your patience during this incident.
Monitoring