Hypercare Status - United States

Hypercare Status - United States

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Apr 15, 2026 6:42 PM EDT

Web Client real-time web sockets not connecting

Updates

  • Apr 16, 2026 2:33 PM EDT

    This incident has been resolved.

    Resolved
  • Apr 15, 2026 7:01 PM EDT (19 hours and 32 minutes earlier)

    We have corrected a configuration error with our Domain Name System (DNS). If users of the Web Client platform are still experiencing a 'Reconnecting' banner, you will need to do a hard refresh of your browser (press Ctrl + Shift + R on your keyboard) to clear the cache.

    Note, depending on device and network configurations, DNS updates may take up to 24 hours to be implemented.

    Monitoring
  • Apr 15, 2026 6:42 PM EDT (18 minutes earlier)

    An issue has been identified with Hypercare's Web Client platform where incoming messages are not appearing in real-time until a refresh of the page. Outgoing messages are sending to recipients and sending messages is not impacted.

    Identified