Hypercare Status - United States

Jun 24, 2024 7:14 PM EDT

[US and Canada Regions] Virtual Page tied to On-Call roles - Service Interruption

Impacted:

Virtual Pager - US Region

Jun 25, 2024 12:00 AM EDT

This incident has been resolved

Resolved
Jun 24, 2024 9:05 PM EDT (2 hours and 55 minutes earlier)

A fix has been implemented and virtual paging services that are tied to on-call schedule roles have been restored. The Hypercare Engineering team will continue to monitor the fix to ensure paging services have stabilized.

Monitoring
Jun 24, 2024 7:14 PM EDT (1 hour and 50 minutes earlier)

We have identified an issue that have impacted virtual paging services that are tied to on-call schedule roles. Virtual paging services that are tied directly to individual user account(s) are not impacted.
External callers attempting to dial the virtual pager number may encounter a timeout error, resulting them in not being able to leave a callback number and/or an associated voicemail. External callers can try to call again until they are able to successfully try again.
The Hypercare Engineering team is continuing to investigate the root cause of the issue and will provide further updates as soon as they become available.

Identified