Hypercare Status - United States

Hypercare Status - United States

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Aug 28, 2024 1:22 PM EDT

[CA & US Region] Android only - Inconsistent Notifications

Impacted:
Messaging - US Region
Notifications and Real-Time Syncing - US Region

Updates

  • Oct 24, 2024 4:57 PM EDT

    We've been monitoring the notifications and confirmed that the incident has been resolved.

    Resolved
  • Sep 10, 2024 2:05 PM EDT (1 month, 2 weeks, 2 hours, and 51 minutes earlier)

    Android notifications seem stable. We are continuing to monitor the behaviour of Android notifications.

    Monitoring
  • Sep 5, 2024 1:23 PM EDT (5 days and 41 minutes earlier)

    The fix has been deployed and we're currently monitoring the Android notifications behaviour.

    Monitoring
  • Sep 5, 2024 1:09 PM EDT (13 minutes earlier)

    The issue has been identified and engineering is deploying a fix.

    Monitoring
  • Sep 5, 2024 1:08 PM EDT (1 minute earlier)

    We have received reports on Android users not receiving notifications. The engineering team is currently investigating.

    Monitoring
  • Sep 4, 2024 12:45 AM EDT (1 day, 12 hours, and 22 minutes earlier)

    A fix for the root cause of the issue has been implemented. It's backwards compatible and users do not need to update the Android app. We're currently doing more testing and monitoring the performance to ensure notifications are performing as expected.

    Monitoring
  • Sep 1, 2024 6:22 PM EDT (2 days, 6 hours, and 22 minutes earlier)

    Our team has identified the issue and shipped out the fix on the server side. Unfortunately, we will also need to release a new version of the Android app to fully resolve the issue.

    Our team is aiming to release the new version of Android by September 6th to account for sufficient time for testing and quality assurance purposes.

    Monitoring
  • Aug 28, 2024 2:13 PM EDT (4 days, 4 hours, and 8 minutes earlier)

    The potential cause for inconsistent push notifications on Android device has been identified, and the fix will need another 2 days to be implemented. In the meantime, Android users are advised to set up the safeguard notifications (FAQ: https://support.hypercare.com/hc/en-us/articles/5376178050445-Safeguard-Notifications-FAQ) or revert to manual escalation if necessary.

    Identified
  • Aug 28, 2024 1:22 PM EDT (51 minutes earlier)

    We have received reports of inconsistent notifications on Android devices. We're currently investigating the issue.

    Investigating