Hypercare Status - United States

Hypercare Status - United States

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May 29, 2024 8:28 AM EDT

[US Region only] Reports of higher latency

Impacted:
Virtual Pager - US Region
Viewing Who is On-Call - US Region
File Attachments - US Region
Code Teams - US Region
Administration and Scheduling - US Region
Messaging - US Region
Notifications and Real-Time Syncing - US Region
Self-serve Scheduling - US Region
Login and Single Sign On - US Region
API & Integrations - US Region

Updates

  • May 31, 2024 10:45 AM EDT

    The team has completed their monitoring of the slowness experienced across Hypercare services on May 29, 2024. No new issues arose during the monitoring period after the incident.

    Resolved
  • May 29, 2024 12:01 PM EDT (1 day, 22 hours, and 44 minutes earlier)

    Slowness experienced across Hypercare services have stabilized and the root cause has been identified. The team will continue monitoring responsiveness of Hypercare services. Intermittent slowdowns may continue to occur as the team continues to conduct tests and make enhancements as part of the resolution.

    Monitoring
  • May 29, 2024 9:02 AM EDT (2 hours and 58 minutes earlier)

    The team is continuing to investigate reports of slowdown in services for US-based users.

    Identified
  • May 29, 2024 8:36 AM EDT (26 minutes earlier)

    We are currently noticing that certain actions can take quite a long time. We are currently investigating the root cause.

    Monitoring
  • May 29, 2024 8:28 AM EDT (8 minutes earlier)

    We have received reports of higher latency to perform actions on the U.S. server. We are currently investigating to see the extent of the problems.

    Investigating