Hypercare Status - United States

Hypercare Status - United States

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Jul 10, 2024 1:44 PM EDT

[CA & US Region] Android login flow is not functioning as expected

Impacted:
Login and Single Sign On - US Region

Updates

  • Jul 10, 2024 4:31 PM EDT

    The fix is tested and released on Google Playstore. Users are strongly advised to update their app to the latest version 14.1.9 to ensure they can login to Hypercare.

    Resolved
  • Jul 10, 2024 2:23 PM EDT (2 hours and 8 minutes earlier)

    The Android app version is currently under testing and review.
    In the meantime, if users are logged out from the account and not logged into any mobile device, they should receive SMS for every message they receive if they have a mobile number on profile. Users can log into web to check messages until the issue is fixed. Users can also add their phone number to their profile following this instruction: https://support.hypercare.com/hc/en-us/articles/24953957201037-How-to-Add-an-Email-Address-and-Mobile-Number-to-Your-Profile

    Monitoring
  • Jul 10, 2024 2:06 PM EDT (16 minutes earlier)

    The issue has been identified and a fix is under testing.

    Identified
  • Jul 10, 2024 1:46 PM EDT (19 minutes earlier)

    Issue is isolated to Android only.

    Monitoring
  • Jul 10, 2024 1:44 PM EDT (1 minute earlier)

    Users might encounter issue when logging in. We are currently investigating the issue.

    Investigating