Hypercare Status - United States

Hypercare Status - United States

Back
Apr 22, 2026 1:34 AM EDT

[US Region] Scheduled Maintenance Notice - April 23, 2026 (06:43 - 12:21 ET)

Impacted:
Virtual Pager - US Region
Viewing Who is On-Call - US Region
File Attachments - US Region
Code Teams - US Region
Administration and Scheduling - US Region
Messaging - US Region
Notifications and Real-Time Syncing - US Region
Self-serve Scheduling - US Region
Login and Single Sign On - US Region
API & Integrations - US Region

Updates

  • Apr 23, 2026 12:43 PM EDT

    The scheduled maintenance has been completed.

    Completed
  • Apr 23, 2026 8:03 AM EDT (4 hours and 39 minutes earlier)

    Hypercare service is operational now.

    In Progress
  • Apr 23, 2026 7:55 AM EDT (8 minutes earlier)

    The maintenance is impacting components of Hypercare services, users might experience intermittent errors.

    In Progress
  • Apr 23, 2026 7:48 AM EDT (7 minutes earlier)

    We observed login errors in the United States region. We're investigating to see if other components are impacted.

    In Progress
  • Apr 23, 2026 6:43 AM EDT (1 hour and 5 minutes earlier)

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

    In Progress
  • Apr 22, 2026 1:34 AM EDT (1 day, 5 hours, and 8 minutes earlier)

    We have been notified by our cloud provider (Oracle Cloud) of a scheduled maintenance window on the database in the United States Region.

    What to expect:
    The maintenance window is scheduled to begin at 06:43 ET and may span up to 6 hours. While the maintenance activity could start at any point during this 6-hour window, our internal assessment indicates that actual service impact is expected to be limited to a 30-minute period. During this time, users might experience a brief interruption lasting less than 60 seconds.

    Date: April 23, 2026 (Thursday)
    Start Time: 06:43 ET | 03:43 PDT
    End Time: 12:21 ET | 09:21 PDT

    If you have any questions or require assistance, please reach out to your Customer Success Manager or contact our support team at support@hypercare.com.

    Thank you,
    Hypercare Team

    Maintenance will begin as scheduled in 60 minutes.

    Scheduled