Hypercare Status - United States

Updates

• Dec 14, 2025 2:03 PM EST

  This incident has been resolved.

  Resolved
• Dec 14, 2025 2:03 PM EST (26 seconds earlier)

  The incident was isolated: Our investigation confirms that this Single Sign-On (SSO) issue was strictly limited to the two users who reported it and did not affect our general user base.

  False Alarms: Although our system initially flagged potential errors for other users, follow-up checks confirmed these were false positives, and no other customers were experiencing issues. We have identified the cause of these false alerts and are implementing a fix.

  Next Steps for Affected Users: The problem affecting the two original users is most likely due to a misconfiguration of SSO on the customer's IT side. We are currently working with our partner to confirm this diagnosis and resolve the issue.

  Monitoring
• Dec 14, 2025 1:26 PM EST (36 minutes earlier)

  Based on our investigation, it seems to point to us that this issue is limited to a small subset of users limited to a single organization which could be caused by a misconfiguration on the customers' need. We are attempting to coordinate with IT at the organization to identify the issue.

  Monitoring
• Dec 14, 2025 12:03 PM EST (1 hour and 23 minutes earlier)

  We are still investigating this issue as it is only affecting a subset of our customer. We are identifying the cause of this issue.

  Monitoring
• Dec 14, 2025 11:18 AM EST (45 minutes earlier)

  We have several users who have indicated issues logging into Hypercare.

  Investigating