Hypercare Status - United States

Hypercare Status - United States

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Oct 2, 2023 10:27 AM EDT

[All Regions] Inability to export the schedules into Excel Format

Impacted:
Administration and Scheduling - US Region

Updates

  • Oct 2, 2023 12:51 PM EDT

    This issue is now fully resolved. Administrators can download and export the entire schedule. We apologize for this issue happening in the first place.

    Resolved
  • Oct 2, 2023 11:02 AM EDT (1 hour and 49 minutes earlier)

    The issue has now been identified and a fix is currently underway.

    Identified
  • Oct 2, 2023 10:27 AM EDT (35 minutes earlier)

    Currently, Hypercare schedules cannot be exported into Excel format and it currently shows up blank. This has been reported recently by several users.This is affecting two main features of Hypercare:1. Exporting schedules from administrator portal into Excel format2. Getting email notifications on schedule updates and changes as it attaches an Excel sheet This issue is now escalated to engineering and identified to be a high priority item. We will continue to update everyone on a routine 30 minute basis.

    Investigating