Hypercare Status - United States

Jun 23, 2025 8:18 PM EDT

[CA & US Region] Users being logged out of Hypercare app (iOS only)

Impacted:

Notifications and Real-Time Syncing - US Region

Jun 24, 2025 10:15 PM EDT

This incident has been resolved.

Resolved
Jun 24, 2025 1:38 PM EDT (8 hours and 37 minutes earlier)

A fix has been implemented to our iOS app. Please ensure Users on an iPhone update their app to version 18.3.31, which is now available in the App Store.

Monitoring
Jun 23, 2025 8:18 PM EDT (17 hours and 20 minutes earlier)

We have received reports of users being routinely logged out of their Hypercare app on iOS devices, impacting their ability to receive app push notifications. Reports have been received from users in both CA and US region.
Our Engineering team has identified the potential root cause for this unexpected behaviour and a fix is underway. Users are being encouraged to turn on Safeguard Notifications in Hypercare should they wish to receive a back-up notifications. https://support.hypercare.com/hc/en-us/articles/5376178050445-Safeguard-Notifications-FAQ
Users accessing Hypercare on Android devices are not impacted by this issue.

Identified