Hypercare Status - United States

Hypercare Status - United States

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Dec 7, 2023 12:13 PM EST

[CA and US Region] Admin Portal - Department and Site User list not loading

Impacted:
Administration and Scheduling - US Region

Updates

  • Dec 8, 2023 12:50 AM EST

    This issue is now resolved. This was due to a recent update, which the engineering team has now resolved the issue on the update. We will continue to monitor to ensure this update does not have anymore side effects.

    Resolved
  • Dec 7, 2023 12:13 PM EST (12 hours and 37 minutes earlier)

    We are currently investigating an issue with the user list in departments and sites not loading. Users lists in an Organization are loading with no issues and departments can continue scheduling users into on-call schedulers in the Admin Portal. Our Engineering team is currently investigating the issue to identify the root cause.

    Investigating