Hypercare Status - United States

Hypercare Status - United States

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Jan 27, 2020 4:39 PM EST

Some users are unintentionally logged out

Updates

  • Jan 27, 2020 11:55 PM EST

    No issues seen since deployment of patch.

    Resolved
  • Jan 27, 2020 4:39 PM EST (7 hours and 16 minutes earlier)

    We have a higher than normal volumes of users getting logged out by accident through the system. Fortunately, it is easy for users to reset their password to enter the system again. We believe we have put in a patch and mitigated the issue but we are continually monitoring this until we have fully confirmed this is a fix. This seems to be only occurring on the iOS platform.

    Monitoring