Hypercare Status - United States

Hypercare Status - United States

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Mar 20, 2024 9:44 AM EDT

[US Region Only] Intermittent service interruption

Impacted:
Virtual Pager - US Region
Viewing Who is On-Call - US Region
File Attachments - US Region
Code Teams - US Region
Administration and Scheduling - US Region
Messaging - US Region
Notifications and Real-Time Syncing - US Region
Self-serve Scheduling - US Region
Login and Single Sign On - US Region
API & Integrations - US Region

Updates

  • Mar 20, 2024 10:20 PM EDT

    The incident has been fully resolved.

    Resolved
  • Mar 20, 2024 9:45 PM EDT (35 minutes earlier)

    Hypercare's Engineering team will be conducting performance testing between 9:45 p.m. to 11 p.m EST to continue monitoring efforts of the intermittent service interruptions experienced earlier today. Degraded performance may be experienced during this time. For urgent inquiries, please call our Support Team at 1 (877)-379-3533.

    Monitoring
  • Mar 20, 2024 1:45 PM EDT (8 hours earlier)

    The platform is operational and we're closely monitoring the performance in US region. For urgent matters, please call our support at +1 (877)-379-3533.

    Monitoring
  • Mar 20, 2024 1:29 PM EDT (16 minutes earlier)

    The degraded performance does not impact individual users. We are still investigating the possible causes.

    Monitoring
  • Mar 20, 2024 11:15 AM EDT (2 hours and 14 minutes earlier)

    Unfortunately, we have not fully recovered our service yet. We are still investigating other possible causes as our other fixes have only partially recovered the service but not a full recovery yet.

    Monitoring
  • Mar 20, 2024 10:16 AM EDT (59 minutes earlier)

    Users may be able to perform actions as our systems are recovering, we will continue to update until a full recovery has been completed. Some actions performed may still fail until the full recovery is completed.

    Monitoring
  • Mar 20, 2024 10:03 AM EDT (13 minutes earlier)

    The issue has now been identified with our engineering team and they are currently attempting to recover the service.

    Identified
  • Mar 20, 2024 9:44 AM EDT (19 minutes earlier)

    We have received reports that actions on U.S. systems are taking longer than expected. We are currently investigating the reason and understanding the full impact.

    Investigating