Hypercare Status - United States

Hypercare Status - United States

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Dec 11, 2024 11:20 AM EST

[US Region only] Interruption to all Hypercare services

Impacted:
Virtual Pager - US Region
Viewing Who is On-Call - US Region
File Attachments - US Region
Code Teams - US Region
Administration and Scheduling - US Region
Messaging - US Region
Notifications and Real-Time Syncing - US Region
Self-serve Scheduling - US Region
API & Integrations - US Region

Updates

  • Dec 11, 2024 12:09 PM EST

    The issue is resolved. All services operational now.

    Resolved
  • Dec 11, 2024 12:02 PM EST (6 minutes earlier)

    Services are recovering. Messaging and Virtual Paging services should be operational. We're closely monitoring the issue.

    Monitoring
  • Dec 11, 2024 11:38 AM EST (24 minutes earlier)

    The issue has been identified and a resolution is being worked on. Users can log into Hypercare and the On-Call schedules are loading very slowly. Messaging and Virtual Paging services are currently still non-operational.

    Identified
  • Dec 11, 2024 11:20 AM EST (18 minutes earlier)

    We are currently investigating reports of all Hypercare services being unaccessible in the US region. Our Engineering team is currently working on identifying the root cause.

    Investigating