Hypercare Status - United States

Hypercare Status - United States

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Oct 28, 2025 5:04 AM EDT

[US Region Only] Scheduled Maintenance Downtime Extended

Impacted:
Viewing Who is On-Call - US Region
File Attachments - US Region
Code Teams - US Region
Administration and Scheduling - US Region
Messaging - US Region
Notifications and Real-Time Syncing - US Region
Self-serve Scheduling - US Region
Login and Single Sign On - US Region
API & Integrations - US Region

Updates

  • Oct 28, 2025 4:30 PM EDT

    The incident is resolved.

    Resolved
  • Oct 28, 2025 12:33 PM EDT (3 hours and 57 minutes earlier)

    [US Region] Login issues have been fixed for mobile. Users are now able to login. Marking the incident as monitoring.

    Monitoring
  • Oct 28, 2025 11:17 AM EDT (1 hour and 15 minutes earlier)

    [US Region] Code team activation and escalation has been fixed.
    The team is working on the fix for mobile logins.

    Monitoring
  • Oct 28, 2025 10:11 AM EDT (1 hour and 6 minutes earlier)

    [US only] Virtual paging services is back to operational. The engineering team is all hands on deck to fix the pending issues.

    Monitoring
  • Oct 28, 2025 9:45 AM EDT (26 minutes earlier)

    [US only] We've identified the issue for virtual pager services. The engineering team is deploying a fix.
    The team is still working on resolving the mobile login, and code team activation issues.

    Monitoring
  • Oct 28, 2025 8:23 AM EDT (1 hour and 21 minutes earlier)

    [US region] We are deploying a hot fix for login issue on iOS and Android.

    Monitoring
  • Oct 28, 2025 6:51 AM EDT (1 hour and 31 minutes earlier)

    [US Region Only] The below services are still under maintenance:
    - Logging in on iOS and Android applications. Logged in users are not impacted.
    - Code Team Escalations and escalations
    - Downloading Reports and schedules

    Monitoring
  • Oct 28, 2025 5:38 AM EDT (1 hour and 13 minutes earlier)

    [US Region Only] The extended scheduled maintenance downtime is ongoing. The Web Client (app.hypercare.com) and Web Admin Portal (admin.hypercare.com) are now fully accessible.

    The team is working on restoring services on the iOS and Android applications.

    Monitoring
  • Oct 28, 2025 5:04 AM EDT (34 minutes earlier)

    [US Region Only] As part of Hypercare’s upcoming upgrade to user account structure, the scheduled maintenance downtime has been extended beyond 05:00 EST due to an expected error. All Hypercare services continue to be temporarily unavailable, including (but not limited to) messaging, scheduling, on-call locating, and code activations across all platforms (iOS, Android, Web). We apologize for the inconvenience and are working on restoring all services.

    Identified