Hypercare Status - United States

Hypercare Status - United States

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Feb 3, 2022 9:15 AM EST

Messaging via Hypercare seems to be failing in the U.S. region

Updates

  • Feb 3, 2022 10:40 AM EST

    This issue is now resolved for all platforms and all functionalities seem to be fully restored.

    Resolved
  • Feb 3, 2022 10:24 AM EST (16 minutes earlier)

    iPhone and Android seem to have made a full recovery and now are able to pull up chats and send messages. Currently on Android messages can be sent but chats are unfortunately not showing up. Further investigation is happening.

    Monitoring
  • Feb 3, 2022 9:15 AM EST (1 hour and 9 minutes earlier)

    Currently, users in the U.S. may experience challenges sending or receiving a message via Hypercare. We are currently investigating this issue.

    Investigating