Hypercare Status - United States

Hypercare Status - United States

Back
May 26, 2023 11:56 PM EDT

Reports on notifications not being sent

Updates

  • May 27, 2023 12:56 AM EDT

    We are confident the issue is fully resolved after monitoring the situation.

    Resolved
  • May 27, 2023 12:41 AM EDT (15 minutes earlier)

    We have identified the issue and have currently put in a fix. The notifications should be working and we are currently testing to ensure it remains stable.

    Monitoring
  • May 27, 2023 12:41 AM EDT (less than 1 second earlier)

    We are continuing to monitor for any further issues.

    Monitoring
  • May 27, 2023 12:35 AM EDT (6 minutes earlier)

    We are currently still investigating notifications are not being delivered. Everything remains functional within the application including real-time syncing.

    Monitoring
  • May 27, 2023 12:12 AM EDT (23 minutes earlier)

    We have currently identified that this issue is only occurring on the Canadian servers. We are currently figuring out the root cause and resolving this issue.

    Monitoring
  • May 26, 2023 11:56 PM EDT (16 minutes earlier)

    We have several users that have flagged that they are not receiving any notifications at all. We are currently investigating this issue and seeing what is currently going on. We will be updating this every 15 minutes.

    Investigating