Hypercare Status - United States
Aug 27, 2026 11:02 AM EDT
Resolved after 1d
US only - Android not registering new token for new login session
Impacted:
Notifications and Real-Time Syncing - US Region
Updates
-
Aug 28, 2026 11:45 AM EDT
Incident is resolved.
Resolved -
Aug 27, 2026 2:26 PM EDT (21 hours and 18 minutes earlier)
The new android app is released on the app store. Users are highly recommended to update to the latest version and reopen the app to ensure notifications are delivering appropriately.
Monitoring -
Aug 27, 2026 11:02 AM EDT (3 hours and 23 minutes earlier)
A notification issue has been identified for Android devices for any new logins. Users initiating a new login sessions may not receive push notifications. The engineer is working on a fix.
Before the fix is ready, we highly recommend users to turn on safeguard notification on the Hypercare App (Hypercare > Settings > Notifications Settings).Identified