Hypercare Status - United States

Hypercare Status - United States

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Aug 24, 2026 1:36 PM EDT Resolved after 2h 40m

[Resolved] US - Missing notifications for new Hypercare log in

Impacted:
Notifications and Real-Time Syncing - US Region

Updates

  • Aug 24, 2026 4:17 PM EDT

    The issue has been resolved.

    Resolved
  • Aug 24, 2026 2:32 PM EDT (1 hour and 45 minutes earlier)

    A fix has been released. Users need to re-open the Hypercare mobile application to resolve the push notification issue. We're closely monitoring the issue.

    Monitoring
  • Aug 24, 2026 1:40 PM EDT (51 minutes earlier)

    The push notification issues is only impacting users who updated their app to the latest version, and had initiated new log in sessions. Users who updated their app and stayed logged in are not impacted.
    We have identified the causes of the issue and the team is working on a fix.

    Identified
  • Aug 24, 2026 1:36 PM EDT (3 minutes earlier)

    We're observing push notifications issues with new sign in to Hypercare.

    Investigating