Hypercare Status - United States

Oct 2, 2023 9:20 AM EDT

[All Regions] Elevated errors on removing users from admin portal

Impacted:

Administration and Scheduling - US Region

Oct 2, 2023 12:07 PM EDT

This issue is now resolved. Administrators should be able to remove users. Upon investigation, we realized that this has to do with a recent feature where we automatically remove corporate emails when the user is removed. Unfortunately this introduced a bug where users with corporate emails could not get removed.

Resolved
Oct 2, 2023 9:20 AM EDT (2 hours and 47 minutes earlier)

We have received a report that an admin could not remove users from the admin portal. We have been able to reproduce the issue, however this is only affecting a limited amount of users that cannot be removed. Our product team is currently investigating the root cause. In the meantime, a workaround identified by our support team involves removing the users' email address which allows the admin to remove the users from the organization.

Investigating