Hypercare Status - United States

Hypercare Status - United States

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Oct 14, 2025 1:54 PM EDT

[US Region] Scheduled Maintenance Notice - October 28, 2025 (03:01 – 05:00 AM ET)

Impacted:
Virtual Pager - US Region
Viewing Who is On-Call - US Region
File Attachments - US Region
Code Teams - US Region
Administration and Scheduling - US Region
Messaging - US Region
Notifications and Real-Time Syncing - US Region
Self-serve Scheduling - US Region
Login and Single Sign On - US Region
API & Integrations - US Region

Updates

  • Oct 28, 2025 5:00 AM EDT

    The scheduled maintenance has been completed.

    Completed
  • Oct 28, 2025 3:00 AM EDT (1 hour and 59 minutes earlier)

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

    In Progress
  • Oct 14, 2025 1:54 PM EDT (1 week, 6 days, 13 hours, and 5 minutes earlier)

    As part of Hypercare’s upcoming upgrade to user account structure, scheduled maintenance will take place during the early morning hours of Tuesday, October 28 (US Region) and Wednesday, October 29 (Canada Region). During this time, all Hypercare services will be temporarily unavailable, including (but not limited to) messaging, scheduling, on-call locating, and code activations across all platforms (iOS, Android, Web).

    Scheduled Downtime Periods:

    United States Region
    From: 03:01 AM (ET) on Tuesday, October 28, 2025
    To: 05:00 AM (ET) on Tuesday, October 28, 2025

    Please ensure your teams are prepared with:
    - Alternate communication plans
    - Circulated access to the Hypercare On-Call Dashboard, or offline access to critical on-call schedules
    - Contact directories for key personnel

    More information about the platform upgrade and required actions has been shared in the following official announcements:
    - https://hypercare.atlassian.net/wiki/external/Mjg0NzdkYWIwMDE4NDI3NDhlZTNjMjBmZjRiMzA0Zjk

    A temporary Hypercare on-call dashboard will be available during the downtime period. If you wish to opt out, please indicate this in the acknowledgment form shared with your organization.

    We appreciate your understanding and cooperation as we complete these improvements. If you have any questions or require assistance, please reach out to your Customer Success Manager or contact our support team at sta-support@hypercare.com.

    Thank you,
    Hypercare Team

    Maintenance will begin as scheduled in 60 minutes.

    Scheduled