Hypercare Status - United States
Mar 26, 2025 10:38 AM EDT
Unable to verify on PIN code page/ biometrics [iOS App Only - CA and US Region]
Impacted:
Login and Single Sign On - US Region
Updates
-
Mar 31, 2025 10:44 AM EDT
This incident has been resolved.
Resolved -
Mar 27, 2025 10:47 AM EDT (3 days, 23 hours, and 56 minutes earlier)
We are continuing to monitor for any further issues.
Monitoring -
Mar 27, 2025 8:24 AM EDT (2 hours and 22 minutes earlier)
The iOS fix has been submitted and approved by Apple yesterday at 1:17am ET. The release is available on App Store for iOS. Users are highly recommended to download the latest version.
Monitoring -
Mar 26, 2025 11:53 AM EDT (20 hours and 31 minutes earlier)
We have identified the issue. The team is working on creating a fix.
Identified -
Mar 26, 2025 10:38 AM EDT (1 hour and 14 minutes earlier)
We are currently investigating reports of users being unable to bypass the PIN code page on the mobile app after entering the correct PIN code or biometrics. The issue is currently being investigated.
Users are advised to continue accessing Hypercare via a web browser and/or click "Forget Pin?", continue to log out, and then log into the app again.
Investigating