10:30 PM - 10:45 PM EDT (15min duration)
[US Region] Scheduled Maintenance Notice - May 26, 2026 (10:30 – 10:45 PM ET)
The scheduled maintenance has been completed.
10:30 PM - 11:00 PM EDT (30min duration)
[US Region] Scheduled Maintenance Notice - May 6, 2026 (22:30 - 23:00 ET)
Scheduled maintenance is still in progress. We will provide updates as necessary.
9:30 PM - 10:00 PM EDT (30min duration)
[US Region] Scheduled Maintenance Notice - May 5, 2026 (21:30 - 22:00 ET)
The scheduled maintenance has been completed.
11:03 PM - 11:27 PM EDT (24min duration)
[US] Service interruption to Hypercare services
This incident has been resolved.
12:01 AM - 1:00 AM EDT (59min duration)
[USA Region] Scheduled Maintenance Notice - April 30th, 2026 (00:01 - 04:30 ET)
Maintenance Status: Completed
Completion Time: 4:20 AM ET
The scheduled maintenance is now complete. While the window was extended to 4:30 AM ET to prioritize system stability during complex migrations, we are pleased to report that total downtime was kept under 60 seconds, strictly following our initial forecast.
Impact Mitigation:
By completing these activities tonight, Hypercare has fully neutralized any potential impact from our cloud provider’s (OCI) upcoming maintenance windows on:
May 2nd (03:23 – 07:23 ET)
May 6th (18:28 – 22:28 ET)
The team remained online until 4:30 AM to conduct rigorous testing and monitoring. All systems are confirmed stable.
6:43 AM - 12:43 PM EDT (6h duration)
[US Region] Scheduled Maintenance Notice - April 23, 2026 (06:43 - 12:21 ET)
The scheduled maintenance has been completed.
7:04 PM - 8:27 PM EDT (1h 23min duration)
Intermittent latency / slowdown
This incident has been resolved.
12:36 PM - Apr 17 1:45 PM EDT (1d 1h 9min duration)
Unplanned service interruption to all Hypercare services
This incident has been resolved.
6:42 PM - Apr 16 2:33 PM EDT (19h 50min duration)
Web Client real-time web sockets not connecting
This incident has been resolved.
10:41 AM - 4:33 PM EDT (5h 52min duration)
[US only] Interruptions to services
This incident has been resolved.
8:07 PM - 8:14 PM EDT (7min duration)
[US Only] Push Notification Delivery Issue
Our engineering team has restored the service. Post mortem will be posted once it is available.
9:22 AM - 10:29 AM EDT (1h 7min duration)
[US only] Push notifications are not being delivered on Hypercare
This incident is fully resolved. Our team will continue to monitor to ensure this incident does not occur again.
8:52 PM EST - Mar 8 9:22 AM EDT (1d 11h 30min duration)
[US only] Authentication failing on Hypercare
This incident has been resolved.
12:10 PM - 11:07 PM EST (10h 57min duration)
[US only] Interruption to all Hypercare services
This incident has been resolved.
9:45 AM - 10:51 AM EST (1h 6min duration)
[US only] Interruption to all Hypercare services
This incident has been resolved. We apologize for the interruption to services and will share a post mortem shortly.